If an individual believes that the Department of Infrastructure and Planning or a member of its staff has not dealt with the person’s personal information in accordance with the Privacy Principles of the Information Privacy Act 2009, a complaint may be made to the department.

How to make a complaint 

A privacy complaint must be in writing and must give particulars of the nature of the privacy breach. The complaint should be made as soon as possible after the incident and should include as much detail as possible about the incident.

The Privacy Contact Officer can provide more information about complaint handling procedures. The Privacy Contact Officer’s telephone number is +61 7 3225 8463.

Submitting complaints

All privacy complaints must be forwarded to:

Privacy Contact Officer

Business Information Branch
Department of Infrastructure and Planning
PO Box 15009
CITY EAST Queensland 4001

Your privacy complaint will be handled in accordance with the department’s privacy policy.